If your order has not yet been shipped, you can send us an email via email@example.com stating what you would like to receive, and an invoice will be sent to you.
As soon as you have paid it, your package will be shipped.
If your order has not yet been shipped, you can send us an email via Info@lifeispainde.com stating what you would like to receive, and an invoice will be sent to you.
As soon as you have paid it, your package will be shipped.
Yes, but we have free shipping within Germany, Switzerland & Austria from 100 Euro.
Below you can see the shipping costs listed by country.
- Germany 3,95€
- Switzerland & Austria 7,95€
- Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland 10,50€
- Liechtenstein 18,00€
- Italy, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Andorra, Vatican City 11,00€
- Bulgaria, Croatia, Cyprus, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania 11.50€
- Albania, Bosnia and Herzegovina, Greenland, Iceland, Montenegro, Norway, Serbia, Ukraine 17.00€
- Canada 29,05€
- USA 35,00€
For shipments to countries outside Europe: please note that depending on the amount of your order, customs duties may also apply, which must also be paid by you.
Log in to your account at Lifeispainde.com and check the order status. If you have already done so, check the email with which you created your Life is Pain account. We will inform you about any delays in the shipment via e-mail. If you don't find anything there, please contact us via email to firstname.lastname@example.org.
Within the EU we ship all orders with DHL GoGreen. Your order will be shipped climate-compensated and will reach you in Germany in 2-3 days. For orders outside the EU, we can unfortunately not give exact information on delivery dates.
A package sometimes goes through a lot on its way to you. Please send us an e-mail to email@example.com if your goods have been damaged in transit, so that we can clarify the situation and offer you a suitable solution.
In this case, contact our customer service at firstname.lastname@example.org so that we can find a suitable solution for you.
Here you will find your return form.
Please remember to fill out this form and attach it to your exchange or return.
Without this form we can not assign your return.
The exchange to another size is fast and free of charge.
Under this link, you will find all further information about your exchange.
We will only cover the cost of an exchange for another size or item.
The cost of a normal return must be paid by you.
You have 14 days to return your order.
Please send us an email with your order number to email@example.com. In addition to your return, this form must be added.
Without this form, we can not assign your return.
We are very sorry! Please contact us directly via firstname.lastname@example.org so that we can find a solution together.
Mistakes are human and can also happen in production. Please contact us directly via email@example.com
You can pay with Paypal, Visa, Mastercard, Sofortzahlung, Klarna and Girpoay.
Yes, once you have ordered we will send you your invoice by e-mail.
We take care to produce as little waste as possible, so a lot of things go digital.
The processing of returns can take up to 14 days. We will inform you as soon as your return has been processed.
We will send the refund to the account/payment method you used to pay for the order. Make sure to send your return via email to Info@lifeispainde.com
Just go to our website Lifeispainde.com and click on Account in the upper right corner. Now you can easily and quickly create an account or log in to an existing one. If you create a new one, make sure that you confirm the account. To do this, go to the mail inbox of the email address you used to create the account. You should have received a confirmation email from us shortly after creating your account. Open it and confirm your new account. This completes the process.
You will have access to a faster order process and you will not have to enter your data again and again. You can also view old and new orders and monitor the order status.
Don't worry. Just click on Account in the upper right corner and click on "Forgot password" below the login. You will then receive an email with which you can choose a new password.
You can see this by clicking on Account in the upper right corner and logging in. Now you can see all your past orders.
First add your items to the shopping cart. Then go to the shopping cart, click on "Safe checkout". Now you can enter your discount code on the right side.
No, you can only redeem one discount code at a time.
Either the discount code has expired or there is a typo. Please check your discount code again. If it still doesn't work, please contact us at Info@lifeispainde.com.
No, you can only use the discount code in the shopping cart at checkout.
This is not possible afterwards.
Not all materials are equally suitable for every product. Therefore, it always depends on the article and its use, which fabrics and materials are used. To a large extent, our products are made of organic cotton, cotton, recycled polyester, recycled spandex, nylon, spandex.
For each item in the store you will find the sizes of the models in the product description. With this you can make sure that the item fits you. If you are still unsure, you can write us via Instagram or via email to Info@lifeispainde.com, we will help you to find the right size.
If you want a different size, you can exchange your item quickly and for free. You can find more information here.
Please follow the instructions, which you can find in the description of the items in the store on Lifeispainde.com and follow the washing label, which is attached to the inside of your item.
We generally recommend to wash the items only when it is really necessary.
Hand washing is suitable for this at best.
This varies from product to product. Please refer to the washing label on the inside of your item.
As a child I grew up next to the forest. Our parents' house was right next to the forest, so more often even animals like deer, wild boars, foxes and many more entered our garden. Forests are life. I want to give our earth back the life it gave us, that's why I created the partnership with Click a Tree.' - Mazlum, founder of Life Is Pain®.
Our partner organization Click a Tree plants the trees for us. We participate in those projects that still need trees. We choose the projects ourselves and transfer the money at the end of each month. Find out more here.
Yes, a tree is planted for every product you order on our website.
Currently we have a huge area in Ghana where we plant the trees with our partner Click a Tree.
We are uniquely combining livestock, agriculture and reforestation to provide both food and work for the local community in the long term, while building a forest along the way.
We want to inspire with our timeless, genderless and sustainable fashion to an environmentally conscious behavior.
Trees are an integral part of our ecosystem and are incredibly important for clean air, drinking water security and healthy soils. Protecting and planting trees and entire forests therefore makes a vital contribution to sustainable living on this planet.
In addition, tree planting creates full-time jobs, livestock, agriculture and reforestation.
In our current tree planting project in Ghana, we are also supporting a local entrepreneurial school at the same time.
From now on (starting with the PF21 collection) you will find a separate label on our products next to the information about the washing, with which we would like to ask all our customers not to throw away the respective product but to donate, give away or sell it after you don't want it anymore.
On this label the respective owner can enter the name, so you can track how many previous owners this product has already had.
To a large extent, our materials come from upcycling fabrics. (waste products, useless fabrics)
Mostly these are made of organic cotton, cotton, recycled polyester, recycled spandex, nylon, spandex.