FAQ

Order

You can check the current status of your order in your account. Just log in and look under the column "Order status". The date shows you if you are looking at the right order, if you have more than one open.

If your order has not yet been shipped, you can send us an email via Info@lifeispainde.com stating what you would like to receive and an invoice will be sent to you.
As soon as you have paid it, your package will be shipped.

Shipping & Delivery

Yes, below you can see the shipping costs listed by country.

- Germany 3,95€
- Switzerland & Austria 7,95€
- Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland 10,50€
- Liechtenstein 18,00€
- Italy, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Andorra, Vatican City 11,00€
- Bulgaria, Croatia, Cyprus, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania 11.50€
- Albania, Bosnia and Herzegovina, Greenland, Iceland, Montenegro, Norway, Serbia, Ukraine 17.00€
- Canada 29.05€
- USA 35.00€

For shipments to countries outside Europe: please note that depending on the amount of your order, customs duties may also apply, which must also be paid by you.

Log into your account on Lifeispainde.com and see the order status. If you have already done this, check the email with which you also created your account with LIFE IS PAIN. We will notify you of delays in shipping via email. If you don't find anything there either, contact us via email at Info@lifeispainde.com.

A package sometimes goes through a lot on its way to you. Please send us an email to Info@lifeispainde.com, if your goods show transport damages, so that we can clarify the facts and offer you a suitable solution.

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In this case, contact our customer service at info@lifeispainde.com so that we can find a suitable solution for you.

Returns & Retours

Under this link , you will find all information about the return.

Exchanging to another size is fast and free.
Under this link, you'll find all the other info about your exchange.

We will only cover the cost of an exchange to another size.
The cost of a normal return must be borne by you.

You have 14 days to return your order.

Please send us an email with your order number to Info@lifeispainde.com

Warranty

We are very sorry about this! Please contact us directly via Info@lifeispainde.com so that we can find a solution together.

Mistakes are human and can also happen in production. Please contact us directly via Info@lifeispainde.com.

Payment & Refund

Yes, we treat your data and information with the utmost care and protect it from unauthorized access. For more detailed information, please see our Privacy Policy.

You can pay with Paypal, Visa, Mastercard, Sofortzahlung, Klarna and Girpoay.

Yes, once you have ordered we will send you your invoice by e-mail.
We make sure to produce as little waste as possible, so a lot of things go digital.

The processing of returns can take up to 14 days. We will inform you as soon as your return has been processed.

We will send the refund to the account/payment method you used to pay for the order. Make sure you have registered your return via email to Info@lifeispainde.com.

Your account

Just go to our website Lifeispainde.com and click on Account in the upper right corner. Now you can easily and quickly create an account or log in to an existing one. If you create a new one, make sure that you confirm the account. To do this, go to the mail inbox of the email address you used to create the account. You should have received a confirmation email from us shortly after creating your account. Open it and confirm your new account. This completes the process.

You have access to a faster ordering process and do not always have to enter your data again. In addition, you can view old and new orders and monitor the order status.

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Don't worry. Just click on Account in the top right corner and click on "Forgot Password" below the login. You will then receive an email that will allow you to choose a new password.

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You can see this by clicking on Account in the top right corner and logging in. Now you can see all your past orders.

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Please contact Info@lifeispainde.com.

to cancel your account.

Discount codes

First add your items to the shopping cart. Then go to the shopping cart, click on "Safe Checkout". Now you can enter your discount code on the right side.

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No, you can only redeem one discount code at a time.

Either the discount code has expired or there is a typo. Please check your discount code again. If it still does not work, contact us via email Info@lifeispainde.com.

No, the discount code can only be used in the checkout in the shopping cart.
Subsequently, this does not work.

Products & Manufacture

Not all materials are equally suitable for every product. Therefore, it always depends on the article and its use, which fabrics and materials are used. To a large extent, our products are made of organic cotton, cotton, recycled polyester, recycled spandex, nylon, spandex.

For each item in the store you will find in the product description in each case the sizes of the models. With this you can make sure that the item fits you. If you are still unsure, you can write to us via Instagram or via email to Info@lifeispainde.com, we will help you find the right size.

If you want a different size, you can exchange your item quickly and for free. You can find more info here.

Care tips & hints

Please follow the instructions, which you can find in the description of the articles in the store on Lifeispainde.com and follow the washing label, which is attached to the inside of your article.
We recommend in principle to wash the articles only when this is really necessary.

The hand wash is suitable for this at best.

This varies from product to product. Please refer to the washing label, which is attached to the inside of your item.

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Plant trees

'As a child I grew up next to the forest. Our parents' house was right next to the forest, so more often even animals like deer, wild boars, foxes and many more entered our garden. Forests are life. I want to give our earth back the life it gave us, which is why I created the partnership with Click a Tree.' - Mazlum, founder of Life Is Pain®.

You can learn more here.

Our partner organization Click a Tree plants the trees for us. We participate in those projects that are in need of trees. We choose the projects ourselves and transfer the money at the end of each month. Here you can learn more.

Yes, a tree is planted for every product you order on our website.

At the moment we have a huge area in Ghana where we plant the trees with our partner Click a Tree.
We are uniquely combining livestock, agriculture and reforestation to provide both food and work for the local community in the long term, while building a forest along the way.

The tree certificate confirms that you have planted a tree with your purchase. You will receive this after your order in an email from us.

Sustainability

We would like to inspire with our timeless, genderless and Nachaltiger fashion to an environmentally conscious behavior.

Trees are an integral part of our ecosystem and are incredibly important for clean air, drinking water security and healthy soils. Protecting and planting trees and entire forests thus makes a vital contribution to sustainable living on this planet.
In addition, tree planting creates full-time jobs, livestock, agriculture and reforestation.
In our current tree planting project in Ghana, we are also supporting a local entrepreneurial school at the same time.

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From now on (from the PF21 collection) you will find on our products next to the information about the washing still a separate label, with which we would like to ask all our customers not to throw away the respective product but to donate, give away or sell after you no longer want to have it.
On this label, the respective owner can enter the name, so you can track how many previous owners this product already had. 

To a large extent, our materials come from upcycling fabrics. (Waste products, Useless fabrics)
Most of these are made of organic cotton, cotton, Recycled Polyester, Recycled Spandex, Nylon, Spandex.