Privacy policy

Data protection

The person responsible for data processing is:

Life is pain

Gaisbergweg 40

79761 Waldshut

Germany

info@lifeispainde.com

Thank you for your interest in our online shop. The protection of your privacy is very important to us. In the following we will inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our website without giving any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.

These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. In accordance with Art. 6 Para. 1 S. 1 lit. All access data will be deleted no later than seven days after the end of your visit to the website.

Third party hosting services

As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. All data that is collected as part of the use of this website or in the forms provided in the online shop as described below are processed on its servers. Processing on other servers only takes place within the scope explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing, establishing contact

We collect personal data if you provide us with this in the context of your order or when you contact us (e.g. using the contact form or email). Mandatory fields are marked as such, because in these cases we need the data to process the contract or to process your contact and you cannot complete the order or send the contact without specifying them. Which data is collected can be seen from the respective input forms.

We use the data you provide in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR to process contracts and to process your inquiries. After the contract has been fully processed, your data will be restricted for further processing and deleted after any tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

3. Data transfer

In order to fulfill the contract in accordance with Art. 6 Paragraph 1 Sentence 1 lit. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

4. Cookies

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our predominantly legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). The duration of the storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and individually decide whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it stores the cookie Settings managed. This is described in the help menu of every browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:
Internet Explorer ™
Safari ™
Chrome ™
Firefox ™
Opera ™
If you do not accept cookies, the functionality of our website may be restricted.

5. Online Marketing

Zendesk live chat tool
If you use the live chat tool to contact us, the data you voluntarily enter there (name, email address, message) will be used in accordance with Art. 6 Para. 1 S. 1 lit. Processed by us as part of contract processing. In addition, the use of this tool serves to safeguard our predominantly legitimate interests in effective and improved customer communication in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. The data will then be deleted.
As part of processing on our behalf, the third-party provider Zendesk, Inc. provides us with the services to provide the live chat tool. All data that is collected when using the chat tool is processed on its servers.
Zendesk, Inc. is based in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

Live chat tool Userlike
If you use the live chat tool to contact us, the data you voluntarily enter there (name, email address, message) will be used in accordance with Art. 6 Para. 1 S. 1 lit. Processed by us as part of contract processing. In addition, the use of this tool serves to safeguard our predominantly legitimate interests in effective and improved customer communication in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. The data will then be deleted.
As part of processing on our behalf, the third-party provider Userlike provides us with the services to provide the live chat tool. All data that is collected when using the chat tool is processed on its servers.

6. Social media

Use of social plugins from Facebook, Instagram, using the Shariff solution.
Social buttons are used by social networks on our website.
This serves to safeguard our predominantly legitimate interests in the optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. In order to increase the protection of your data when you visit our website, these buttons are not unrestrictedly integrated into the page as plug-ins, but only using an HTML link. This integration ensures that when a page of our website that contains such buttons is called up, no connection is established with the servers of the provider of the respective social network.
If you click on one of the buttons, a new window of your browser opens and calls up the page of the respective service provider, on which you can press the Like or Share button (if necessary after entering your login data).
The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as a contact option and your related rights and setting options to protect your privacy can be found in the data protection information of the providers:
https://www.facebook.com/policy.php
https://help.instagram.com/155833707900388
https://policies.google.com/privacy
Our online presence on Facebook, Instagram
Our presence on social networks and platforms serves for better, active communication with our customers and interested parties. There we provide information about our products and current special promotions.
When you visit our online presence on social media, your data can be automatically collected and saved for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your device. The visitor behavior and the interests of the user are stored in these cookies. According to Article 6 Paragraph 1 lit. If you have requested consent from the respective social media platform operator (egg Understanding) are asked in the data processing, e.g. with the help of a checkbox, the legal basis of the data processing is Art. 6 Para. 1 lit. a GDPR.
As far as the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
The detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your related rights and setting options to protect your privacy, in particular options for objection (opt-out), can be found in the data protection information of the providers linked below. If you still need help in this regard, you can contact us.
Facebook: https://www.facebook.com/about/privacy/
The data processing takes place on the basis of an agreement between jointly responsible persons in accordance with Art. 26 GDPR, which you can view here.
Further information on data processing when visiting a Facebook fan page (information on Insights data) can be found here.
Instagram: https://help.instagram.com/519522125107875
Opposition option (opt-out):
Facebook: https://www.facebook.com/settings?tab=ads
Instagram: https://help.instagram.com/519522125107875

7. Contact options and your rights


As a data subject, you have the following rights:
In accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;

In accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect personal data or the completion of your personal data stored by us;

In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing

to exercise the right to freedom of expression and information;

to fulfill a legal obligation;

for reasons of public interest or

is necessary for the establishment, exercise or defense of legal claims;

according to Art. 18 GDPR the right to request the restriction of the processing of your personal data, insofar as

you dispute the accuracy of the data;

the processing is unlawful, but you refuse to delete it;

we no longer need the data, but you need them to assert, exercise or defend legal claims or

You have lodged an objection to the processing in accordance with Art. 21 GDPR;

In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;

According to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Right to object

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which are predominant in the context of a weighing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you only have a right of objection if there are reasons that arise from your particular situation.
After exercising your right of objection, we will no longer process your personal data for these purposes unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing requires the assertion, exercise or defense of Serves legal claims
This does not apply if the processing is carried out for direct marketing purposes. Then we will no longer process your personal data for this purpose.


Data protection declaration created in cooperation with Wilde Beuger Solmecke Rechtsanwälte.